Job Scope:

Provides Enterprise business application, process, and technical expertise through assessment, design, sales presentations, product demonstrations, installation, and maintenance of company products. 

Assists the sales staff in assessing the potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. 

May build a mini application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for a client. 

Job Requirements:

• Lead the design of complex managed service solutions by driving TPS and Solutions teams, to provide client solutions that support client business outcomes, integrating technology & service design across multiple domains, delivery units, or geographies.

• Work closely with the sales team to participate in, proactively drive the presales process with clients and with development team to ensure that solutions are developed in a timely and cost-effective manner while meeting the required quality standard.  This may include conducting meetings, writing proposals, proposing solutions, and delivering presentations.

• Shares responsibility for win strategy, is responsible for translating clients’ business strategy and desired business outcomes into an IT strategy/roadmap, positioning our end-to-end portfolio with a focus on landing a service-related solution, and end-to-end solution design.

• Lead the large complex solution design with clients and lead/support the internal service and technical teams to enable business outcome and requirements mapping.

• Integrate services, processes, applications, data, technology through a design process across multiple domains, delivery units, or geography.

• Deepen partnership relationships with client key stakeholders, building new relationships and deepening service knowledge, especially with clients with a services-related outcome.

• Use understanding of the client’s business, industry practices, and breadth of knowledge on the full solution portfolio and consulting to personalize the solution in line with the client’s SLA, KPI, and measured need.

• Centralize all cost model inputs into commercial led.

• Develop As-Is, Vision, FMO and To Be service architectures, identify gaps and develop transition roadmaps

Required Experience:
 

• A bachelor's degree in computer science, IT engineering, or a related field
• At least 2 years of experience of designing, implementing, and maintaining SAP, Salesforce and ServiceNow solutions.
• Demonstrable experience in a consulting and IT role within a large scale (preferably multi-national) technology services environment
• A good understanding of the vast range of IT operations
• Significant skills in a wide variety of Enterprise Application and Process, IT Services in Networking, Data Centre, Communications (including Contact Centre), Security, End-User Computing and Digital Business Solutions
• Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management and the ability to recognize opportunities for future business within an account
• Proven experience in integrating the solution for the project with the business domain, enterprise concerns, industry standards, established patterns, and best practices
• Business development and pre-sales experience
• In-depth knowledge and understanding of IT industry environment and business needs, combined with a strong understanding of business processes, applications, and infrastructure architecture
• Vertical knowledge of the industry to which the EA will be aligned
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA,.); preference in TOGAF, additional SOA will be considered as an asset
• Certification and working knowledge of IT Service Management methodologies (ITIL, COBIT, etc.)

Fringe Benefits: 

• Hybrid work model - 2 days work from home
• 16 days Annual Leave
• Performance Bonus
• 14 weeks full-paid Maternity Leave
• Birthday Leave  
• 5 days Paternity Leave 
• With medical & dental benefits

We offer rewarding career with attractive remuneration package to the right candidate. Interested parties please send full resume with your availability, present and expected salary, and quoting reference number attention to Talent Acquisition team by clicking "Apply Now" button.

Only short-listed candidates will be notified.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided by applicants will be treated in strict confidential and will only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.

All information on unsuccessful candidates will be deleted from our files within 12 months.