ABOUT US

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

ABOUT THE TEAM

We are currently seeking a highly skilled Concierge Manager to join our vibrant team. As a key member of our residential portfolio, you will report directly to the Manager/Senior Manager. Your primary responsibility will be to oversee and manage the daily operations of our prestigious luxury residential properties.

RESPONSIBILITIES

• Provide professional customer services of the highest quality and making suggestions for customer services enhancement to ensure customers’ satisfaction;
• Build trust and foster consensus with members of the Owners’ Committee and convene Owners’ Meetings;
• Prepare annual budgets and manage Owners’ Fund accordingly;
• Handle requests, enquiries and complaints from residents;
• Organize clubhouse activities and events for residents;
• Enforce company policies and guidelines;
• Ensure compliance with statutory requirements including PMSO, BMO, DMC and house rules;
• Liaise with relevant parties/government departments for all management and maintenance issues;
• Lead and manage on-site teams and provide training, coaching and supports to staff;
• Monitor performance of contractors and consultants.

REQUIREMENTS

• Tertiary education in housing management, surveying or related disciplines;
• Holder of Property Management Practitioner Licence (Tier 1);
• Member of the Institute of Housing/Hong Kong Institute of Housing preferred;
• Minimum 5 years’ experience in property management of luxury residential developments, of which 3 years must be at supervisory level; portfolio management experience will be an advantage;
• Sound knowledge of building operations and estate management;
• Excellent communication skills and ability to work with people at all levels;
• Highly proactive and customer-oriented with positive mindset;
• Makes good and timely decisions that keep the organisation moving forward;
• Builds strong teams through partnerships and works collaboratively. Applies their diverse skills and perspectives to achieve common goals;
• Adapts approach and demeanour in a timely manner to match the shifting demands of different situations;
• Holder of a valid security permit;
• Fluency in spoken and written English and Chinese including Putonghua;
• Good PC skills on MS Office and Chinese word processing.

WHY CHOOSE US

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Application Deadline: 16 August 2024