Our client is a leading bank in Hong Kong with decades of business. To cope with their rapid expansion. They are on a need of customer service expert for their vibrant customer services team. Candidate is preferred to pass in either Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 exam or Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 exam.

Responsibilities:

1. Liaise with internal counterparts to resolve operational issues and customer complaints
2. Collaborate with other departments to conduct case investigations and ensure the investigation reports are submitted on time
3. Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
4. Act as a role model for delivering "Superior Customer Service" using their ability to build long-term trust and develop relationships with our customers to raise our reputation, drive recommendations, and deliver future growth
5. Participate in ad-hoc projects and assignments as instructed by superiors

Qualifications:

1. University Degree / Diploma in a related discipline with relevant experience and professional qualifications
2. At least 2 years of banking experience in General Banking, Card and Personal Lending products, with customer service experience and a complaint handling role
3. Understanding of both General Banking and Card products is preferred
4. Good interpersonal, communication and presentation skills, with analytical thinking and problem-solving abilities
5. Consistently achieved objectives set for them and taken action to improve their own performance
6. Excellent command of written and spoken English and Chinese is a must
7. Strong sense of ownership and service-oriented mindset to ensure efficient and effective customer service processes
8. Proficiency in computer systems, including Microsoft Word and Excel