The Repulse Bay is seeking for an Assistant Estate Manager to oversee the daily operation of the Estate Management and to provide excellent customer services to the residents and guests.

• Deputy to Estate Manager
• Highly competitive total remuneration package on offer
• Exceptional opportunity to develop your expertise and career

Key Accountabilities

• Oversee the daily operation and manage the luxury residential apartment, commercial arcade and other facilities.
• Assist the Estate Manager in enhancing our customer service by creating a concierge service. To ensure The Repulse Bay remains the best landlord in Hong Kong.
• Lead and manage the team in their day-to-day operations and ensure exceptional quality customer service in upmost standard to the guest and residents.
• Develop and maintain guest relationships and obtain guests' loyalty.
• Proactively responses to guest comments and complaints and takes necessary action to achieve the highest level of guest satisfaction.
• Assist the Estate Manager to monitor the performance of contractors and the maintenance works.
• Handle administrative duties including training, manpower arrangement, attendance management and etc.
• Coordinate with project team, contractor and Engineering to execute improvement, upgrading and major renovation work.
• Take part in any ad hoc project as assigned.

General Requirements
 

• Degree holder in Property or Housing Management or related discipline.
• Member of MCIH or HKIH or equivalent professional qualification is preferable.
• Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
• Have experience in hospitality industry and customer oriented.
• Excellent interpersonal and supervisory skills.
• Strong in problem-solving skill, able to deal with customers in a professional manner.
• Independent, proactive and customer-oriented with a positive mindset.
• Fluent in spoken and written English, Cantonese and Putonghua.

We are delighted to receive your resume for further consideration and will communicate directly with suitable qualified applicants.

All applications will be handled in the strictest confidence. Personal data collected will be used for recruitment purposes only and may be retained for up to 2 years as per our Job Candidacy Privacy Notice listed on our company website. Successful applicants will be contacted within four weeks.