We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.
 

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirement scheme

Responsibilities:

• Delivers services according to Forbes, LQA and Peninsula standards and delights guest by providing personalized and gracious service
• Takes food and beverage orders and introduces seasonal delicacies, as well as advises guests on the selection of food and beverage items
• Be familiar with the Room Service menu and beverage list, the daily availability of items and seasonal specialties including prices
• Records and processes Room Service F&B revenue transactions including preparation of the guests check
• Communicates over the telephone in a polite manner to promote a high degree of guest satisfaction

Requirements:

• Minimum two years of related experience in Hotel or F&B industry
• Good command of spoken English and Chinese (Cantonese and Mandarin)
• Basic computer knowledge (Microsoft Office), good knowledge of ResPAK
• Familiar with customer service expectations in five-star hotel operations
• Ability to take telephone orders of food and beverages items in a courteous and friendly manner

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.