The Role:
 

• Handle both verbal and written billing enquires and complaints for the Customer Enquiry & Refund Team
• Handle administrative work for the Customer Enquiry & Refund Team
• Process and compile billing data for enquiries from other departments
• Handle ad-hoc duties as assigned by the Management team

The Person:
 

• Higher Diploma holder or above in any discipline
• At least 2 years’ experiences in customer services with basic writing skills, call centre experience would be an advantage
• Eager to expand knowledge and acquire new skills
• Able to demonstrate resilience when handling difficult or sensitive customers
• Good organizational skills and attentive to details
• Good communication and interpersonal skill
• Good command of written and spoken English, Cantonese and Putonghua
• Proficiency in PC applications especially in Microsoft Office

Application with full details stating current and expected salary to: APPLY NOW 
 

Please quote the reference number (CFMD/BSO/JDB06/24) in your application.
(All personal data provided will be treated in strict confidence and used for recruitment purposes only.)