The Company

A life insurer is looking for an officer or senior officer to join their call center which located in Kowloon Side. Candidate with call center experiences will be considered. Training will be provided to the candidate without life insurance customer service experiences.

The Role

• Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
• Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
• Provide support to management and recommend productivity/service improvements.
• Ensure accuracy and compliance of all requests to be completed with good quality standards.
• Support to management and recommend productivity/service improvements.
• Support ad-hoc tasks to achieve desired results of business needs.

Your Profile

• 2+ years of customer service experience preferred but not a must
• HKDSE/HKCEE/ diploma qualification will be required
• IIQE 1,3,5 will be preferred
• Preferably worked previously in a call centre/ service centre environment
• Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
• Excellent telephone manner with good interpersonal skills
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
• Good communication skills in English and Chinese, both written and spoken

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

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