Company Description

MIKI TRAVEL is a multinational company with over 36 offices around the world. As one of the largest and most experienced wholesale tour operators in Europe, we offer the travel industry an unrivaled service with travel products covering 173 countries. The strength of our long-term partnerships with hotels and all other suppliers, combined with our buying power enables us to offer the best availability at the best prices, even in periods of peak demand.  We are now looking for high calibers to cope with our expansions.

 Responsibilities:

1. Responsible for tour handling in European destinations according to our customers (agents) needs/requirements
2. Manage the operation team to work in accordance to work process and provide a good collaboration with Country Managers and Sales team
3. To lead a team of operation executive, to develop & build-up the team. 
4. To ensure the work quality and work efficiency of the operation team
5. Work closely and consult with Head of Operation to ensure the optimization of the manpower.
6. Provide good, valuable and workable solution to management from time to time, ensure the operation staff works within the company are kept up to the business & market growth.
7. Possess good communication skills, positive mind-set to build the team, team-work and good leadership.
8. Monitor the cancellation deadline and ensure cost control, to ensure all necessary policy & processes are in compliance with the standard SOP
9. Handle other jobs/task as assigned by the company.

Requirements:

• Degree holder or Diploma holder in travel & tourism;
• At least 10 years relevant working experience, of which at least 5 years’ managerial role.
• With background knowledge of land operator (or otherwise travel agent);
• Able to work under pressure;
• Knowledge in OSCAR will be advantageous
• A good team player and can handle the job independently
• Excellent organization and planning skills as well as finding solution.
• Mature, independent and able to work under pressure;
• Team leading experience is a MUST;
• Proficient in PC operation especially MS Excel, Word and Power Point;
• Excellent command in spoken English & Mandarin
• Relocated and work in our Taiwan office