For our branch in Hong Kong we are currently looking for a:

 Specific duties including, but not restricted to :

• Support Business Development Manager during the sales process
• Implement inside sales strategies to achieve business growth targets and business objectives
• Identify and target potential customers to expand the customer base
• Oversee lead generation activities and strategies for acquiring new clients
• Identify opportunities for upselling and cross-selling additional services to existing customers
• Build, manage and enhance customer relationships to drive customer satisfaction, retention, and business growth
• Deal with external parties to settle special complaints, or escalate when needed
• Set up guidelines and handling processes to reduce dispute and complaints
• Answer all customer/overseas e-mails/faxes overnight(same day reply), with professional reply
• Communicate with overseas offices, agents concerning sales and new orders
• Handle orders for customers
• Stay up-to-date on industry related issues and rate levels
• Issue professional looking quotations/documents
• Update customer’s information in the CRM
• Work closely with the other department and provide full support on customers’ issue
• Aware/follow of credit control procedures
• Follow the superior's instructions and implement policies 
• Report any special occasions to a superior on time
• Any other duties as assigned from time to time

  Job Requirements

• Diploma or Bachelor’s Degree in logistics management or related disciplines
• Minimum 5 years working experience in logistics/freight forwarder industry
• Experienced on customer services & satisfaction, loyalty & retention and customer data management
• Customer driven mind-set, good telephone manner with proficient communication skills
• Pleasant, creative, positive mindset and tactful problem-solving skill
• Able to communicate effectively in English & Mandarin, both verbally and in written
• Knowledge of personal computers, including Microsoft Word and Excel software
• Less experienced will be considered as Inside Sales Officer/Executive

We offer

• 5 days work 
• Medical & life benefits
• On job training

Interested parties please email your resume with current & expected salary and earliest available date to 

a p p l y . h k g @ r o h l i g . c o m
 
All information received will be kept in strict confidence and only for employment-related purpose.