Key responsibilities:

• Handle incoming email and phone enquiries
• Prepare proposal, quotation, and agreement for customers
• Provide technical solution to customers
• Communicate with laboratory staff on sample handling and test requirement to ensure proper job management
• Maintain good relationship with customers
• Work closely with frontlines to explore new business
• Monitor test status and keep testing record for key customers
• Provide regulation update and recommendations to customers
• Ensure quality and accuracy of work
• Handle ad-hoc tasks from team leader 

Requirements:

• Holder of higher diploma or above in chemistry related discipline (Candidate from non-chemistry background with laboratory experiences will also be considered).
• With Customer Service relevant work experience is of an advantage
• Good communication skills
• Good command of both written and spoken English and Chinese (including Mandarin)
• Good computer knowledge of MS Excel, Word and PowerPoint
• Project Management skill is of an advantage
• Proactive, responsible and able to work independently
• Able to learn and work under pressure

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week                                                
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training                                  
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities