Responsibilities: 

• Participate and assist in the buildup of the Data Centre from ground zero under the guidance and support of the designer and builder of the team. 
• Oversee IT Service Management functions, including system, network, storage, software management, and daily operations. 
• Serve as the focal point of contact for communications regarding IT operations, representing the customer. 
• Manage a team of 8-10 IT support professionals, including Network Engineers, System Engineers, and Operators, providing guidance, coaching, and support as needed. 
• Lead the overall provision of the services to the customer. 
• Manage IT service release launches and change management, including documentation and training materials, and provide training to IT staff and users. 
• Lead the coordination and resolution of major incidents and problems, ensuring minimal impact on business operations. 
• Monitor and report on the performance of IT services against established service level agreements (SLAs) and targets. 
• Maintain documentation of IT processes, procedures, and policies to ensure compliance and facilitate knowledge sharing within the team. 
• Work with vendors to perform IT support activities. 
• Implement and manage security protocols and measures to protect the infrastructure and data. 
• Perform ad hoc assignments and responsibilities as requested. 
• Communicate effectively with stakeholders, clients, system integrators, and vendors to ensure smooth operations and project success. 

Qualifications & Experience: 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5+ years of proven experience in managing IT operations. 
• Strong technical knowledge and experience in end-point support, network support, IT infrastructure management, and security. 
• Excellent leadership and team management skills, with the ability to motivate and inspire a team. 
• Proficient in procurement and vendor management processes. 
• Exceptional problem-solving and decision-making abilities. 
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. 
• Excellent command of spoken and written English and Chinese. 
• Candidates with experience in compliance-related environments, such as Financial Services Industry (FSI) and government sectors, are preferred

Please send your full resume to us by email [email protected], or you may click “Quick Apply” button. 

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

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