Are you passionate about logistics and customer service? We are currently seeking a dedicated and detail-oriented Junior Customer Service Representative to join our team. If you're a recent graduate or have a keen interest in supply chain management, we'd love to hear from you. Take a look at the responsibilities and requirements below to see if this opportunity is the right fit for you.

Responsibilities:

• Managing customer inquiries and service requests via phone calls and email conversations
• Overseeing transportation operations for accounts, including inbound and reverse logistics across different countries
• Planning and scheduling shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintaining close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Preparing import and export documents and handling customs declarations
• Fulfilling any additional tasks assigned by the team head or manager

Requirements:

• Degree holder in Supply Chain Management or related fields, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook