The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

You will:

• To provide services and support by 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
• To answer Members’ enquiries such as Administrative issues and Members’ Mobile App Support Services according to the Club’s standard policies and procedures.
• To communicate with the internal colleagues to ensure that Members’ needs are being handled and followed-up
• To record and follow Members’ feedbacks and complaints timely.
• To accept the duties which assigned by the Line Manager(s).

About You

You should have:

• Tertiary education or above with minimum 1 year experience in customer services
• Fresh graduate will be also considered
• Experience in Call Centre is an advantage.
• Good understanding of Customer Management System.
• Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.
• Knowledge in written Chinese and spoken Mandarin is an advantage.
• Hands-on experience of MS Office applications (Word, Excel and PowerPoint)
• Chinese typing is preferable.

Terms of Employment

The level of appointment will be commensurate with qualifications and experience. A temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

Closing Date

申請方法:
如有任何查詢和興趣申請此職位，請在此申請或將履歷郵寄，或傳真至本會人事部
地址：香港跑馬地體育道一號馬會總部大樓四樓人事部
傳真 - 2966-5770;  電郵 - [email protected];  WhatsApp - 9734 7509;
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.