Job Responsibilities:

• Handling enquiries and resolve customers’ complaints in a professional manner, including walk-in customers, incoming calls, emails, WhatsApp, Instagram, Facebook;
• Monitoring of customer feedback across social media network;
• Reflecting customer feedback and suggest service improvements in terms of products, systems and daily workflow;
• Liaising with internal departments to solve customer problems and requests;
• Maintaining the Customer Service Center and Showroom’s displays in a professional standard;
• Providing clerical support to CS and prepare CS data analysis periodically;
• 5-Day work week (Mon to Sat)
   

Requirements: 

• HKDSE holder/ Form 7 or above;
• Passion and patience in helping with customers enquiries;
• Experience on consumer electronics or Smart home product or Home appliance industry is definitely an advantageous;
• At least 4 years’ relevant experience in customer service preferably;
• With proven track record of working on BUSY Customer Service Center is an advantage;
• Resourceful, high EQ, outgoing and friendly;
• Good communication skill, friendly and polite manner;
• Good command in spoken and written Chinese and English, including Mandarin;
• Immediately availability is preferred.
   

Interested parties please click the "Apply Now" icon to submit your full resume including current and expected salary plus your availability.

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