Job Description

Our client, a leading telecom company, is looking for multiple business analysts to work on their call centre solutions, including but not limited to chatbot and AI tech. This team works closely with a large amount of users from cross functional departments. These BAs will collect users requirements, carry out prioritization and documentation, algin business knowledge between users and IT, execute UAT, and coordinate different stakeholders.

The ideal candidate will have:

• 4-7 years BA experience 
• Ecommerce project experience (customer service)
• Ability to handle a large scale systems with lots of users
• Solid skillsets in gathering requirements, documentation and testing
• Good coordination skills

Responsibilities:

• Perform business analysis and requirement gathering to support business initiatives and project or related issues
• Collect, analyze and document business needs and requirements in Business Requirement Specifications
• Review IT documents to ensure alignment of understanding of requirements between business end users and IT
• Execute UAT to support project roll-out
• Assist in project coordination and administrative tasks on needed basis
• Communicate with different stakeholders, BUs, vendors, developers