Scope of Work

Contribute to the success of the AP House by providing organizational and administrative support and by executing assigned work within given time frames and in ways that meet objectives.

Customer Experience and Service                                         

• Ensure the best customer experience in the AP House for new sales, Customer service (repairs), and all visitors
• Understand and be able to explain the “estimate”, repair time and prices
• Participate actively in Customer Relationship Management data collection
• Be an AP Ambassador.
• Understand, know and be able to explain the product and prices.
• Provide customer service to all clientele in the absence of the after sales associate or as needed.
• Be the voice of the customer and share information with boutique management and company personnel.

Boutique Operations

• Apply the guidelines to ensure a consistent global and unified concept in the AP House
• Participate in creating and sustaining the environment which provides superior and best value to the customer. Be responsible for a perfect up keeping of the AP House at all times:
• Clean AP House in every corner is a must
• Know visual display and merchandising guidelines
• Current digital material and music to be displayed during opening hours on supporting hardware
• Decoration must be at its best and follow AP guidelines
• Use and stock properly all current marketing materials (catalogues, books, leaflets)
• Attire must be impeccable at all times
• Showcases and serving trays must be in mint condition at all times
• Stock must be impeccable at all times (no fingerprints)
• Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)
• Successfully handle requests from clientele pertaining to pricing, availability, and general product information.
• Be responsible for the opening and/or closing of the boutique including the ability to work public holidays and week-ends.
• Assist supervisor on the daily check of the stock. Receive stock, check and unpack goods.
• Work in conjunction with management to maintain accurate and timely inventory update requests and inquiries as indicated.
• Use internal PO system for performing invoicing, report extraction, and location transfers.
• Use CRM tool to collect customer data
• Follow policies at all times such as security (only 3 watches out to be showed to clients at 1 time)
• Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing department’s supervision.
• Maintain established inventory levels by locating stock in the stockroom and delivering items to the boutique.
• Ensure that products are easily accessible, visually appealing and constantly available.
• Perform other tasks and projects, as assigned.

Administrative and organizational tasks

• Provide secretarial/administrative/back office support to all operations of the AP House including aftersales (management of invoices, cashier, team planning, etc.).
• Support the AP House Manager in all coordination and administrative tasks.
• Use business software applications (e.g., word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc..
• Use as well different tools such as M3, Sugar, etc..
• Provide operational support and ensure presence to marketing events.

Self-Leadership

• Be positive and display a dynamic attitude while in the AP House. A team player, maintain positive relationships with peers, boutique management, and other levels at AP.
• Achieve results through accountability and professional proficiency.
• Exhibit uncompromising integrity and commitment to AP’s values and behaviours.
• Be professional at all times by displaying and projecting the best image of courtesy, respectability and professionalism according to Company’s regulations.
• Ensure continuous self-development to possess complete knowledge of the customers, watchmaking history and events, company products, company policies and procedures (security and safety) and market awareness.
• Understand the Fashion and Luxury markets including competition.
• Demonstrate superior interpersonal skills and effective communication.
• Make good use of company tools, processes and procedures.

Key Performance Indicators

• Qualitative indicators 
• Overall presentation of the boutique (as compared against Group guidelines)
• Self-attire (following Group guidelines)
• Quantitative indicators
• Stock management
• Number of appointments
• Acquisition of potential client data