Marsh Hong Kong Operation and Technology department is seeking candidates for the following position based in the Hong Kong office: 

Operation Specialist

What can you expect:

• An inclusive work environment where diversity of skill, thought and insight fuels long-term growth.
• Join a team of experienced colleagues with diverse backgrounds and strengths.

We will count on you to:

• Provide back-end support to business stakeholders on back-end broking functions.
• Prepare document related to the client’s new or renewal process, including quotation, slip, invoices...etc. Also assist on policy checking, data management and some project activities within the operation procedures that comply with company standards and objectives. 
• Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Time (TAT), accuracy and business objectives.
• Coach and motivate team members to reach team goals together.
• Manage, organize and prioritize multiple tasks for the team.
• Handle general and ad hoc task as assigned by manager.
• Conduct training for new staff on broking system, task procedure and compliance requirements.
• Perform quality check for BAU task
• On-the-job training will be provided

What you need to have:

• 3 years’ experience in insurance or broking operational role is highly preferred.
• With IIQE paper 1 and 2 qualifications is preferred.
• Good communication skills in both verbal and written English and Chinese
• Good interpersonal skills and problem-solving skills with the ability to work effectively with team members and all involved parties
• Detail-minded and target-oriented.
• Willing to work in a fast-paced environment, self-motivated and be able to work under pressure
• Good skills in software applications such as Excel, Word, PowerPoint

What makes you stand out

• Excellent organizational skills
• Ability to analyze complex legal problems quickly and concisely without direct supervision
• Ability to work independently as well as within a team

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, GC, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.