Your role

• Handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
• Timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
• Identify opportunities to sell or retain customers during interactions
• To perform ad-hoc tasks as assigned
• Shift duty between 09:00 - 00:00
   

To succeed in this role 

• HKCEE/ HKDSE graduate or above
• Good communication skills and customer-oriented manner
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 
• Knowledge of common PC software applications
• Knowledge of mobile products and services & willingness to perform sales duties will be an advantage
   

For any further information, please contact us through recruitment hotline at 3922 6540.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.