Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE). Reporting to the Customer Relations Manager, the candidate is required to carry out major duties as follows:

• Provide responsive, efficient, caring and cost effective hotline services to customers 
• Proactively provide cross-sells or up-sells services or products to customers
• Follow up closely with customers to ensure timely services delivery of services and response 
• Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
• Handle administrative and other duties whenever required
• Shift duty is a must

Requirements:

• Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum of 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
• Proficiency in spoken Cantonese, English and Putonghua
• Willing to rotate to different business units to broaden job competencies 
• Good interpersonal and presentation skills, and able to work independently
• Ability or experience in mastering the on-screen control panel while communicating with customers
• Perform rotating duties (two shifts or three shifts) when required
• Required to work overtime outside the normal working hours if requested by the Company

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes by 5 Aug 2024.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/