About HKT Consumer Business Group

A member of HKT, the market's only quadruple-play experience provider, the Consumer Business Group offers an array of telecommunications and smart living products and services. Adopting a customer-centric approach, we devise one-stop solutions that meet our users' connectivity, communication, entertainment and education needs. By leveraging the synergy among our businesses as well as advanced technologies such as artificial intelligence and robotics, we boost operational efficiency while enriching the customer experience through continued innovation.

HKT's Consumer Business Group encompasses multiple brands, including 1O1O, csl, NETVIGATOR, Now TV, HKT Home Phone, HKT Premier, HKT education, Smart Charge and more.

A key supportive role to ensure marketing campaigns launched on schedule. He or she is responsible to derive the best offer structure and implement in various systems to facilitate sales and to handle enquires and resolve faults reported from frontline. Involvement in UAT prior to new service launch and/or system enhancement is required. Product code support including CSL, NETVIGATOR, NowTV & fixed line/IDD services.

Your role

• Responsible for marketing offer code setup in ordering and billing systems.
• To work closely with internal departments including Group Finance, Billing department, IT and related technical teams to ensure timely delivery of marketing offer codes in systems.
• Provide user requirement of front-end system for marketing programs management and system control.
• Provide recommendation and support for marketing programs on pre/post system launch logistic planning and implementation, such as system coding management and system program setting.
• To handle inquiries of system code setup from sales channels and marketing teams.
• To handle order and billing system faults and work with related IT teams to diagnosis the root cause and resolution
• Perform ad-hoc project as required.

To succeed in this role

• Bachelor degree holder with 3+ years working experience; solid experience in operations (preferably in telecom business)
• Be able to work in a highly competitive environment and under pressure
• Responsible, initiative, diligent and with a strong attention to detail
• A good team player with excellent communications and interpersonal skill
• Proficient in MS Office applications
• Good command of spoken and written English and Chinese

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.