Job Responsibilities

Provide technical support for laptop, PC, IT collaboration hardware/software services.
Maintain and resolve problems with laptop/PC hardware, software, and network connectivity
Corporate with System and Network team for complex case troubleshooting and support
IT hardware operation support, and asset management according relate policy and guidelines
Communicate with end-users and provide basic training, guidance, and solutions.
Maintain and monitor confluence room and computer room equipments and facilities
 

Job Requirements

At least 2 year of work experience, bachelor degree or above, good English ability
Familiar with Microsoft365 solutions and MS Teams collaboration tools
Proficient in Windows/Mac OS system operation and hardware maintenance
Basic knowledge about network troubleshooting such as ping, telnet etc.
Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction