Customer Service Officer
Links international
- Company Industries：Others
Job Information
- Post Date：2024-07-24
- Location：Whampoa Garden
- Salary：Salaried
- Employment Type：Full time
- Others：Career Progression
Attractive Remuneration Package
Training and Professional Development - Job Function：Other
Job Description
Customer Service Officer
Our client is a global leader in the travel industry, exclusively focused on airline amenity kits, cosmetics and comfort items. They are currently looking for a Customer Service Officer to join the company.
Job Description:
Job Requirements
Our client is a global leader in the travel industry, exclusively focused on airline amenity kits, cosmetics and comfort items. They are currently looking for a Customer Service Officer to join the company.
Job Description:
- Adhere to customer service procedures, delivering exceptional Customer Excellence to our international clientele.
- Collaborate closely with our Sales Team, liaising on projects with our Procurement and Product Development departments.
- Continuously enhance and uphold the utmost level of Customer Satisfaction, promptly addressing customer inquiries with precise and professional responses.
- Prepare tender submissions, samples, presentations, calculations, and quotations.
- Proactively devise and oversee project plans, providing regular updates to the Sales Team and Customer Service Manager.
- Generate Sales Orders, track new orders, and oversee forecasts and deliveries until project completion.
- Follow up on customer payments.
- Address complaints promptly, ensuring resolution within expected time frames while prioritizing customer satisfaction.
Job Requirements
- Holder of a degree, preferably in Business Administration, Supply Chain, or related fields
- Minimum 1 years of experience in customer service, merchandising, or sales support within international trading organizations (Fresh graduates are encouraged to apply!)
- Demonstrate confidence, outgoing personality, strong teamwork skills, and exceptional interpersonal abilities
- Thrive in a fast-paced work environment, exhibit strong organizational skills, and effectively manage time
- Display a willingness to learn and a high sense of responsibility
- Exhibit attention to detail, a proactive problem-solving mindset, effective interpersonal communication skills, and the ability to collaborate within a team
- Possess excellent written and verbal English skills, with fluency in Cantonese and Mandarin being essential
- Proficient in MS Office applications, including Word, Excel, Chinese Word Processing, and PowerPoint
Company Info
Links international
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