WORK LOCATION (Shuttle Bus Provided):

Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Purpose of role 

Support Hong Kong and Macau business user in the adoption and use of global, regional and local IT services. Fulfil service requests and resolve incidents in a timely and customer-focused manner.

Job role and responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues

• Prioritise incidents and service requests according to defined processes to meet defined SLAs

• Ensure calls are logged, updated, and closed in the global service desk management system

• Work closely with global, regional and local teams as well as vendors to fulfil service requests and to resolve IT incidents

• Assist in computer and networking equipment setup, scheduling and monitoring computer equipment installation and relocation

• Carry out multiple on-site support and provide recovery action according to prescribed procedures

• Assist in application support, software deployment and patching

• Perform other duties as needed

Skills and experience required:

• Diploma / Higher Diploma in Computer Science or relevant discipline

• At least 2 years of relevant experience in IT Helpdesk Support

• Ability to perform remote software installation and troubleshooting

• Experience in supporting Microsoft based environment (Windows, Microsoft 365, etc.)

• Experience with prioritising support tasks and monitoring outstanding issues

• Knowledge in cyber security practices and endpoint patch management

• ITIL/MCP/MCSE holder is desirable

• Good team player, customer focused attitude and dedicated to problem solving

• Good command of written and spoken English and Cantonese

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.