Job Responsibilities

• Develop Department quality assurance strategies and formalize service standards to consistently improve Private Banking service.
• Plan and organize orientation and on-board service trainings, license accreditations (HKMA, SFC, Insurance and CPWP) and programs to enhance frontline engagement and nurture quality service culture, in compliance with HKMA standard
• Monitor service quality in Department. Analyze customer feedback for management review and identify measures to improve customer experience
• Co-ordinate with other departments to develop and implement process improvement projects to enhance Department service efficiency
• Develop and organize customer experience initiatives and campaigns, support ad-hoc marketing projects to enhance top tier customers’ loyalty and Bank usage
• Compile reports related to HKMA/SFC. Ability to answer query in relations to the reports
• Handle ad-hoc projects when necessary

Job Requirments

• University degree or above in related subjects.
• Over 10 years banking experience or relevant working experience.
• Knowledge of the general banking practices and laws including Securities & Futures Ordinance and Banking (Amendment) Ordinance 2002.
• Good communication and interpersonal skills
• Good written and spoken English and Chinese, including Putonghua