Summary of job role and place in organization                                   

We are seeking a skilled BPO Manager to lead our E-commerce operations outsourced to business partners. The candidate will be responsible for ensuring the efficient and accurate completion of tasks in accordance with company standards and stakeholders' requirements. 

This position reports to the General Manager. 

Responsibilities/core tasks

• Own the leadership of establishing, developing and running a transparent, fair and quality-focused Partnership with vendors
• Research and identify the best-fit BPO resources globally for functions including Design,Text, Customer Service, etc
• Negotiate contracts and pricing terms with BPO vendors to ensure favorable agreements for the organization. Manage budgets and ensure cost-effective outsourcing solutions are implemented.
• Oversee the outsourcing of E-commerce needs and pre-deployment activities to support business objectives such as the excavate business pain point and gain insight into labor market.
• Facilitate workshops with local E-Commerce Team such as Content/CX team to enhance connectivity and enhance day-to-day operation performance. 
• Empower and mentor Operation Outsourcing to build a dynamic development culture which will bring an ever-evolving team of professionals and community.

Competences (knowledge, skills and working experience)                              

Knowledge

• Knowledge about Content Operation (Image,Text, Sales Channel) is a plus
• Knowlege about BPO management is a plus

Soft skills 

• Communications skills;   
• Ability to aggregate expectation and resolve problem by carrying out mutually agreed solution with peer teams and external members 
• Team management 
• Ability to keep team together to produce quality work   
• Ability to interview, training, evaluate partner to enhance competence   
• Problem Solving   
• Ability to prepare for potential threats and deal with emergencies as they arise 
• Planning and organizing;   
• Ability to develop, frame the plan systematically and execute with clear scheme   

Experience: 

• At least 3-year BPO/HR experience in the field
• Experience working in a multinational company or global organization is preferred.

Education Background/Certification

• Bachelor's degree
• Certification including Certified Outsourcing Professional (COP) Professional Certificate in Business Process Outsourcing (BPO) Certified Business Process Professional (CBPP) is a plus