A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Hang Seng Digital Business Services - Corporate Services – Facilities Management Department

Hang Seng’s Corporate Services is a team of professionals managing close to 300 properties in Hong Kong used by thousands of employees to support millions of customers. Whether it is a customer entering the branch or an employee collaborating in the office, the team is responsible for making it a positive experience.

Working closely with business partners and external vendors, the team covers a wide range of real estate functions. This includes planning, acquisition, design, construction/fitting out, asset management, facilities management, and administration of Hang Seng’s operational and investment real estate portfolio. The team also provides collateral appraisal services to internal business users and asset management services to external customers.

Should you join our Corporate Services function, you will be working in a highly motivated, talented and experienced team in an enjoyable and dynamic environment. You will have the opportunity to extend and develop yourself professionally, as well as contributing to the success of the Bank.

We are currently seeking a high caliber professional to join our department as Technical Engineering Manager.

Principal responsibilities

• Reporting to the Head of Facilities Management, the role is responsible in managing and working in partnership with the outsourced service provider for the oversee the technical engineering and operation of Facilities Management (FM) within Hang Seng to ensure building availability, safety, regulatory compliance and system reliability to avoid operational interruption and business loss
• Oversight on SLA, KPIs and reporting to ensure performance of the service provider
• Provide highly-skill, professional advice to oversee all technical matters companywide and recommendations as a Building Services subject matter expert on building operation, critical data centers / facilities, incident management, service level enhancements
• Identify opportunities, supporting and development of facilities with various stakeholders and drive for improvements and implementation of best in class practices
• Optimizes General and Critical facilities investments and integrates their planning, processes and delivery to meet current and future business requirements, codes and regulations. Oversees and drives execution of Global Engineering Standard Protocols within Hang Seng
• Budget planning, review and recommend actions on proposed property expenditure, expansions and upgrades
• Support the environmental saving /sustainability Group and drive green initiatives of the bank in line with company strategy
• Work closely with Capital Projects, Asset Management, Health and Safety, Security Risks, IT teams, etc. on policy settings, aligning with technical standard design and necessary FM support to maintain building operations, support business growth and mitigate risks
• Engage with senior management, businesses and users for feedback and relationship building

Requirements

• Professional Members in either Mechanical Engineering, Electrical Engineering, Building Services Engineering, or equivalent
• Comprehensive industry experience in Corporate Real Estate Services sector
• Experience in leading a technical service team
• University graduate and relevant professional qualification in Facilities Management, Engineering or related discipline with over 10 years’ relevant experience.
• A comprehensive understanding of a broad range of facilities management and critical facilities activities and issues faced by large corporates.
• Experience in managing service providers and SLA.
• Demonstrated results in managing facilities management and critical facilities activities within an equivalent portfolio / major corporate environment.
• Demonstrated results in delivering successful risk management and control processes across multiple functions.
• Proven ability to priorities competing demands and handle ambiguity or conflicts.
• Excellent interpersonal and people management skills.
• Strong organizational, planning and project management skills.
• Consultative and client-centric approach in service delivery, supported by strong problem solving skills.
• Excellent analytical skills.
• A high degree of professionalism and tact in handling sensitive situations.
• Great sense of ownership and servicing mindset to ensure efficient and effective service delivery.

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.