Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to inquiries via phone, email, or in-person and resolve technical problems efficiently.
• Install, configure, and troubleshoot computer hardware and software.
• Collaborate with the IT team to ensure smooth operation of all systems and networks.
• Maintain accurate records of IT support requests and resolutions.

 Requirements:

• Diploma or above in Computer Science or equivalent
• 1-2 years on systems, applications, and end user support with IT Helpdesk environment
• Experience in supporting Microsoft Windows and Office 365 applications, desktop hardware and software
• Knowledge or experience with ServiceNow is an advantage
• Demonstrated good customer service, helpdesk support is an advantage
• Good team player, self-motivated, good communication skills
• Good command of spoken and written English and Chinese

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients