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Call Centre Manager

New Beauty Group Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-07-23
  • Location:Mong Kok
  • Employment Type:Full time
  • Others:MNC company
    No OT & travel required
    Excellent career path & development
  • Job Function:Customer  Service  Call  Centre  

Job Description

Responsibilities:

  • Manage the daily running of the call center
  • Set, Monitor & Review the performance of staff, identify training needs and organize appropriate training sessions
  • Monitor team performance to ensure all call activities comply with Company rules and regulatory requirements and achieve KPI


Requirements:

  • 6 years of related experience in Call Center with at least 1 year supervisory experience
  • Experienced in Call Center management/ Beauty industry will be an advantage
  • Customer-oriented with good communication skills
  • Result-oriented with strong commitment towards team KPI achievement
  • Immediate available is highly preferred
  • Candidate with less experience will be considered as Assistant Manager

Company Info

New Beauty Group Limited

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