As a Client Service Account Manager in Payments, you will ensure JPMorgan Chase offers the highest standard of Client Service to all its clients.  Focal point of contact for escalation, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. Clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards.

Job responsibilities

• Manage account, payments and billing inquiry, and account maintenance.
• Act as escalation point for large money movements, escalated transactional enquiries and service issues.
• Engage with client proactively to understand clients’ business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration.
• Conduct regular Service Review to present data insights and trends, and opportunities for increasing client’s straight-through rates by using available client data to understand and analyze client's payment activities and patterns of client enquiries
• Identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes.
• Manage one-off projects as they pertain to specific client issues and products.
• Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required.

Required qualifications, capabilities, and skills

• At least a Bachelor’s degree and have proven skills in team work, client service or relevant experience and transaction services knowledge.
• Be able to communicate in English, Cantonese, and Mandarin.         
• Good excel and PC skills are required
• Attention to detail and accuracy, adaptability, flexibility and partnership.

Preferred qualifications, capabilities, and skills

• A thorough understanding of Transaction Services solutions and tools would be an advantage
• Demonstrates the ability to multitask and prioritize effectively to meet deadlines
• Ability to work towards deadlines and good time management skills
• Demonstrates cultural sensitivity and awareness, good team player with passion to deliver initiatives and changes.