What you will do:

• Collaborate with support and technical teams to troubleshoot and resolve product-related issues efficiently.
• Design and implement strategies to enhance and automate the support workflow, reducing response times and increasing satisfaction.
• Coordinate with overseas team members to manage and fulfil various operational requests.
• Develop and maintain standard operating procedures, aligning team expectations and ensuring consistency in our service delivery.
• Leverage automation technologies to improve operational efficiency and effectiveness.
• Participate in management activities, contributing to continuous improvement initiatives.

What you will need:

• Proven experience in operational management, particularly in streaming, mobile, or app environments.
• Good background in streaming product development,
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Experience in integrating and leveraging automation technologies to streamline processes.
• Exceptional communication skills and the ability to work collaboratively with multicultural and multidisciplinary teams.