Job Description

• Provide technical support to end-users and clients via phone, email or in person 
• Diagnose and troubleshoot software and hardware issues
• Update equipment inventory management system and rack information.
• Train end-users on how to use software applications
• Maintain and update system documentation
• Escalate unresolved issues to the appropriate support team
• Follow procedures, instructions and checklists to complete tasks with good quality
• Ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner
• Other duties as assigned by supervisors
• Skills and Qualifications
   

Requirements

• 5 years’ experience on End User Support 
• Experience in technical support or related field
• Excellent problem-solving and communication skills
• Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Experience in meeting and conference room technology, say Microsoft Teams Room.
• Familiarity with remote desktop software and help desk software
• Bachelor's degree in Computer Science or related field is preferred
• End User Service Support Engineers play a critical role in providing technical support to end-users and clients
• The role requires excellent problem-solving and communication skills
• Understanding of IT network concepts
• Good communication and interpersonal skills
• Willing to perform Off Office hours duties (including Weekends and Holidays)
• Able to work independently.
   

Benefits

• MPF 
• 5 days work
• Medical Insurance
• Annual leave