Job Description:

• Assess and process claims application, involve in approving and reviewing complex, appeal and complaint cases
• Set up claims guidelines for new products and prepare claims manual from time to time
• Ensure the whole workflow compliance with internal control standards and regulatory requirements
• Monitor the claims operational flow and SLA including but not limited to turnaround time, hotline service and quality of outgoing claims correspondence
• Lead and coordinate BAU system enhancement activities to meet business priorities as well as set up Auto-Claims Rules
• Handle enquiries and provide professional one-stop-solution to internal/external customers, which including assist in application, handle complaint and other policy services.

Requirements:

• University Degree holders in Insurance, Business Administration, Management or related disciplines
• Holder of FLMI, ALHC or ICA qualification is preferred
• Minimum 8 years of working experience individual life insurance claims
• Experience in connecting medical network is preferred
• Strong analytical, problem-solving, coordination, collaboration, and communication skills; attentive to details
• Positive attitude, highly flexible, able to deliver outstanding results under challenging environment
• Proficient in both spoken and written Chinese, English and Putonghua
• Familiar in MS Word, Excel, PowerPoint and Chinese Word Processing

Interested parties please send your application with detailed CV (in WORD Format) including availability, current and expected salary in MS Word format by clicking "APPLY NOW"