About Energybox

Energybox creates leading edge IoT solutions in a fully-vertically integrated SaaS platform. With sensors that monitor temperature, humidity, access, energy use and more; a patented cloud-based platform; and business-intelligence software; Our solutions and software track equipment and facilities across multiple locations in real time, so our customers can improve efficiency, save money, mitigate risk and put valuable resources to better use.

Energybox is seeking a high-energy, self-motivated individual who has a healthy disregard for the impossible and views a challenge as the necessary inspiration to create a legacy. This unique opportunity is based at our Hong Kong office in Kwun Tong. Qualified candidates will have the opportunity to work with a world class international team that is revolutionizing the way people live with energy. The candidate will be integral in a wide variety of global projects ranging from product launches to branding initiatives.  

Required person’s mindset:

• Flexible with excellent interpersonal and communication skills
• Well-organized, analytical and possess systematic problem-solving skills
• Customer-centric, drive to excellence and result oriented
• Solid team player with strong sense of responsibility and execution mindset
• Coordinate with internal, partners and vendor to ensure business success

About your job:

• Manage customers’ on-boarding process and system deployment in customers’ sites
• Ensure that the system deployment is consistent and successful
• Manage & resolve customers’ technical issues with regards to Energybox’s hardware and software
• Proactively monitor customers’ sites on Energybox’s platform to help mitigate any potential outages, to ensure good user experience
• Provide technical consultancy and best practices to customers on how to effectively install and use Energybox’s solutions
• Coordinate and support installation partners to successfully deploy Energybox’s hardware in customer’s sites
• Provide installation training to new installation partners when needed

About you:

• At least 3 years of relevant experience working in customer service roles.
• At least 3 years of hands-on experience with hardware and software diagnostics and troubleshooting
• Ensure quality of work deliver to ensure customer satisfaction and to meet agreed quality standards
• Proven experience in project management will be considered as a more senior role
• Understand IoT, cloud computing & IT Security is a plus
• Knowledge in reading E&M drawing is a plus
• Degree holder in Computer Science, Electronics/Electrical Engineering or equivalent
• Fluent in Cantonese, Mandarin and English is a must
   

Energybox is proud to be an equal employment opportunity workplace.

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