Responsibilities:

• Manage and lead the team to deliver suitable service or products accordance to customers’ requests on Calls & Live Chat services in efficient manner;
• Ensure the effectiveness of workflow and smooth daily operations of different channels (Calls and Live Chat platform);
• Oversee team performance to ensure the team meeting the targets and compliance with company’s standard;
• Cross-teams communication for coordinating, updates and alignment on workflow;
• Prepare and analyze weekly and monthly reports;
• Motivate the team for operation efficiency and customer satisfaction;
• Perform any other ad hoc duties as assigned;

Requirement:

• High Diploma holder or above;
• Minimum 5 years' experience in customer service with 2-3 year experience in team management (call center working experience is an advantage);
• Strong leadership and interpersonal skills along with positive attitude;
• Strong on handling online chatting platforms;
• Good analytical skills, data driven and excellent business acumen;
• Familiar with MS office (including Word, Excel, Power point, Chinese word processing);
• Immediate availability is preferred;

Benefit with Attractive remuneration package including 5-day work, bank holiday, performance bonus, discretionary bonus, group medical and excellent career prospects will be offered to the right candidate.

(All information will be kept in strict confidence)