Air Planning Associate

Hong Kong

What you’ll do:

Planning & Operations:

On the export side:

• Manage the capacity and fulfilment of Flexport's charter flights and Blocked Space with Carriers in regions served by Flexport, ensuring we fulfill them
• Optimize Flexport's margin by consolidating shipments to meet booked service levels
• Coordinate closely with the warehouse team by creating and following up on cargo build-up plans 
• Manage exceptions on day-to-day operations
• Work closely with Global Operations, Air Procurement, Warehousing and Air Planning teams in different destinations to ensure that shipments maintain accurate (or appropriate) uplift times
• Work with external parties such as Carrier and Partners for capacity and cargo coordination 

On the import side:

• Coordinate the clearance and the de-consolidation of all import consolidations into the region you oversee, interacting with warehouse team, trucker and squads to ensure that all shipments get delivered to the final customer as soon as possible

Continuous Improvement:

• Contribute to build Flexport air import & export planning processes & tools 

You'll need:

• An internal track record of success in an operational or planning role;
• Very structured and with high level of energy;
• Strong analytical background and full mastery of analytical tools (Excel, etc.);
• Strategic vision and ground floor execution;
• Excellent communication, interpersonal, and organizational skills;
• Next-level attention to detail;
• A mastery of email communication. You keep the inbox at zero;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
• Previous experience in Forwarder or Airline Space Control / Revenue Management / Export or Import Planning a plus.

Job roles (Internal, not to be posted in Greenhouse)

Flight assignment (Bookings)

• Clear out bookings in mailbox, assign flight to shipments
• Ensure that Inbox is cleaned without any unread emails & any pending actions assigned to the right team member
• Follow-up with squads on shipment issues (CRD, docs)
• Ensure that "Private Air Load Planning" and "Charter Shipments" sheets are updated
• Send over commercial update email to Comm. team
• Submit booking request to Airline (Airline booking)
• Point of contact with Procurement, Squads, Carrier and CF CS team

Partner management

• Coloader onboarding
• Negotiate free-sales rates & units with co-loaders
• Complete quotes from Partners/Co-loaders
• Complete Flight Summary for BSA partners/Co-loaders
• Ensure that MAWB & RCL are uploaded
• Complete and share invoices at the end of the week (Transam, Shipco, etc)
• Point of contact with BSA Partners/Co-loaders & Finance

Flight planning

• Secure capacity with Airlines
• Create (Charter+BSA) Build Plan and share to WH team
• Create bookings with Airline / send pre-booking to Terminal
• Send over DG Pre-alerts to Terminal
• Work with WH team to solve planning issues (standby at WH)
• Send over Flight summary and hand-off email to Destination
• Point of contact with WH Team, WGA and Terminal

Ad-hoc/project based

• Design new process & improve process
• Airlines operations setup