CMA Testing, a well-known third party assurance body, specializes in testing, inspection and certification services. Worldwide networks have been spreading out rapidly to 12 global footprints locating in Asia, Middle East, Europe, North America. Our number of professionals is growing up while our service scope and service sectors are expanding. Being a HOKLAS accredited third-party laboratory and HKIAS accredited inspection body, we are serving every party within a supply chain of every industry with our total solution regardless of locations, meeting the testing, and inspection needs of manufacturers, traders and buyers around the world. 

CMA Testing also assists enterprises in upgrading and transforming to cope with the future development. With the emerge of new brand image, CMA Testing will develop diverse business solutions to respond to the needs of the market in alignment with the company’s new core values ; A Better World, Passionately Curious and Perfectly Scaled. In the coming future, CMA Testing will place focus on Technology Commercialization, DNA Testing and Green Finance Service.

Responsibilities:

• Respond promptly to customer inquiries via various communication channels, including phone calls, emails, and social media platforms
• Provide accurate information about our testing and certification services, pricing, and delivery timelines
• Assist customers in scheduling appointments, coordinating on-site visits, and resolving any issues that may arise during the process
• Maintain accurate records of customer interactions and transactions using our ERP & CRM software
• Collaborate closely with internal teams to ensure smooth communication and efficient service delivery
• Stay updated on industry trends, regulations, and our service offerings to provide informed support to customers
• Seek continuous improvement by actively participating in training programs and sharing valuable feedback

Requirements:

• Diploma or above, science stream preferably but not a must.
• Candidates with degree holder or experience in a customer-centric role, preferably in the testing and certification industry may be considered as Customer Service Executive or above
• Exceptional communication and interpersonal skills, with a good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Ability to work independently and collaborate effectively within a team
• Detail-oriented, with excellent organizational and time management skills
• Proficiency in PC Knowledge in MS Word, Excel, PowerPoint & other PC applications
• A passion for delivering exceptional customer service and exceeding customer expectations
• Fresh graduate will also be considered
• Immediately available is highly preferred

We offer a competitive remuneration package as well as other benefits encompassing:

• 5-day Work
• Annual Leave
• Birthday Leave
• Double Pay
• Group Medical Insurance
• Education and Training Subsidies
• Free Shuttle Bus Service

We offer attractive remuneration package and excellent career opportunities to the right candidates. Interested parties please send your full resume with availability, current and expected salary to our HR Division.

Welcome to visit our company website www.cmatesting.org for more information.

We are an Equal Opportunities Employer and welcome applications from all qualified candidates. All personal data collected will strictly be kept with high confidential and used for recruitment purpose only.