Responsibilities:

• Sustain the account to ensure the account renew successful at coming year
• Maintain a positive attitude while leading a team of around 20+ more service engineers in an efficient and productive manner
• Enhance operating procedure and a marketable service improvement continually
• Monitor and make sure to meet contract SLA
• Fulfill all contract scope and ensure all overcharges have been arranged on-time
• Create monthly or weekly services review report and ticket analysis report for customer review meeting monitoring
• Well Communicate between team and customer to make best benefits for each party
• Resource arrangement for contract scope, non-office job, regular tasks, leave arrangement and ad-hoc request
• Find out new project opportunities and new services scope in account to expand the revenue and margins

Requirements:

• Bachelor Degree in IT or above
• Must have more than 10 years of working experience in IT services industry
• Must have more than 5 years of team manager/leader experience in IT services industry
• Good Cantonese and English for presentation and documentation
• Working knowledge of Windows computers, essential programs, servers’ platform and data center operation
• Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
• Demonstrated ability and proven track record of effective marketing campaigns and employee management
• Advantage for certificate of Office365, certificate of ManageEngine, certificate of MCSE
• ITILv3 foundation certificate or above version must be taken

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients