Responsibilities

The Financial Application Administrator is a newly created role who is responsible to manage and maintain the firm's Legal Practice Management System (LPMS) and other financial applications.

• Provide Level 1 and 2 support for the Firm's LPMS which consists of Aderant Expert Sierra and Intapp, including troubleshooting, bug fixing and resolution of technical issues
• Respond to user queries efficiently to minimize disruption and resolution timeframe
• Setup and manage user accounts, manage configure permissions and ensure proper access controls are in place
• Collaborate closely with external (Aderant) and internal IT teams to ensure applications integration, stability and security
• Manage the implementation of application upgrades and patches. Identify issues and escalate/ follow up with vendors on corresponding fixes and improvements
• Lead application configuration and customization to meet business requirements
• Monitor application performance to ensure optimal functionality
• Perform regular system testing  
• Provide technical guidance and support to end users on application/ workflow improvement projects
• Create and maintain documentation related to application support procedures, best practices and troubleshooting FAQs.
• Deliver user trainings
• Ensure the use of the LPMS complies with firm policies, data governance and retention, access controls and the like
• Stay up-to-date with the latest LPMS trends and innovations  
• Perform other duties as assigned or required to meet Firm goals and objectives

Qualifications / Person Specification

• Bachelor's degree in Computer Science, Information Technology or related field
• At least 3 years' experience in application support, technical troubleshooting and user assistance, preferred in legal firms or professional service
• Experience in collaborating with software development vendors to facilitate application supportability and incident management
• Proficiency in Microsoft Office products
• Knowledge and experience with Aderant suite of products is a plus
• Ability to articulate complex technologies to non-technical people and help technical people understand the business requirements better
• Experience in system configuration, customization and testing
• Familiarity with finance & accounting operation and software applications is a plus
• Ability to work under pressure, meet deadlines with shifting priorities
• A high level of discretion in preserving the confidentiality of sensitive information
• The ability to be proactive and creative in identifying and solving problems and issues
• Exercises solid strategic thinking and problem-solving skills
• Strong written and verbal communication skills in English and Chinese, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors