OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2023      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023       Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2020                   The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations;
• Handle guest problems and complaints;
• Ensure a smooth and efficient operation of the Front Office and to direct and supervise the department in accordance with the objectives and quality standard of the hotel;
• Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed;
• Ensure the best service is offered at all times, with maximum efficiency and of the highest standards. Responsible to ensure guests receive prompt and courteous services; guest amenities programmes are followed and performed; and that the highest possible level of guest satisfaction is achieved;
• Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take; &
• Perform other duties that management deem necessary.

Qualifications

• Higher diploma or above in education requirement; university graduate is preferable.
• At least 3-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus;
• Sound knowledge in Front Desk operation and system;
• Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments;
• Strong communications skill with mature, take initiative & disciplined traits; &
• Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

*Candidate with less experience will be considered as Assistant Manager or Guest Services Supervisor.

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