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Sr Customer Success Manager – Energy Utility SaaS Software MNC

Job Information

  • Post Date:2024-07-26
  • Location:Hong Kong Island
  • Salary:$1,020,000 per year
  • Employment Type:Full time
  • Job Function:Account  Relationship  Management  

Job Description

Company Summary

  • Our client is a well-established global software application provider for energy optimization services. 
  • Provide solutions to harness, orchestrate, and optimize energy assets across all classes, device types, and use cases. 
  • One of the pioneers and leaders in their specialized industry. Recently received the Top Product of the Year Award. 
  • Established over 10 years ago, with +100 employees worldwide. Offices in US, Asia, Europe, and Australia. HQ in California.

 

Job Description

  • After a very successful 2023, looking for new Senior Customer Success Manager to join the team. 
  • Directly reporting to VP of Customer Operations & Delivery. 
  • Act as advisor to customers and build strong relationship with them.
  • Be involved in goal reports to stakeholders in a quarterly manner.
  • Responsible for handling multiple accounts; work closely with customer support, sales, and project managers.  

 

Key Candidate Criteria

  • At least 7+ years of experience with customer success, strategic account/ relationship management, consultant, and similar roles.
  • Direct experience working with the energy/utility industry (CLP, HK Electric, etc.)
  • Involved in deploying/implementing SaaS products.
  • Preferably with Bachelors, Masters, or PhD in Computer Science, Engineering, or any relevant field.
  • Fluent in Cantonese and English. 

 

Office

  • Hong Kong (Remote)

 

Salary

  • 80k to 85k HKD per month
  • Commission & Bonus
  • Medical & Other Benefits
  • Generous Annual Leave
  • Incentivize Trips
  • Annual Salary Review & Increase

 

Apply

To apply please click the 'Apply' button below. 

1st Priority will be given to Candidates who apply from our website, also at this link: 

For a confidential discussion on this or any many jobs we have on hand please reach out with your CV and contact details at info @ svarecruitment.com !

Company Info

Silicon Valley Associates Recruitment (Hong Kong)

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