Customer Service Assistant (Non-sales Insurance service support)

From ASAP - DCE 31, 2024 OR Apr 30, 2025. Subject to extension for 1 year.

- Basic Salary $20000/month

- Monthly Attendance Bonus $500

- Special Bonus after completion of probation: $3000

-Gratuity Bonus: $10000 per year (Pro-rata basis for contract less than one year)

Monday - Sunday (Including public holidays), 5 days per week. 

9 am - 6 pm

* Reasonable OT is required 

* Must be able to work for shift working location (TST, Kwun Tong, Quarry Bay)

Annual Leave: 12 days, Birthday Leave: 1 day

Medical insurance 

Shift Location Allowance $300 - $500 per month

Requirement:

Native in Cantonese, Good command in Mandarin, Standard English. 

Good CS skills, Sincere Outlook and Attitude 

Responsibilities:

• Handle Card payment, Cash payment, Cheque / Bank-draft payment collection when necessary.
• Input information into system and issue an official receipt.
• Assist in daily reconciliation and other administrative duties. 
• Act as ambassador at Cashier Centre included queues control. 
• To provide verification support in the centre. 
• Attend to customers/ agents/ brokers' basic enquiries related to Cashier. 
• Provide accurate & efficient premium collection services to policyholder & agents.
• Deliver good service & solutions by understanding customer needs & making appropriate suggestion on various payment method.
• Ad hoc support upon request.