Who we are
China Taiping Insurance (HK) Company Limited (“CTPI(HK)”), the main overseas general insurance company of China Taiping Insurance Group (HK) Company Limited (hereinafter referred to as “TPG(HK)”), have secured a leading position in marine hull insurance business in the Hong Kong market. We are the first insurance company to provide marine hull insurance in Hong Kong. We have strong underwriting capacity for property and liability insurance business. We are a leading insurance company in employees' compensation insurance and property insurance business. With a unique health care service platform for Chinese customers in Hong Kong, we are able to provide a one-stop service regarding health care services and medical insurance protection for our customers. We have a wide range of motor insurance products which cover many different types of motor vehicles. We are a major insurance company which provides comprehensive insurance protection for owners of cross-border motor vehicles in the Hong Kong market.
 

What we offer

• Five-day work week
• Competitive remuneration package, including double pay and discretionary bonus
• Life insurance, AD&D insurance and comprehensive group medical insurance (dental coverage, psychological counseling coverage, insurance coverage for family members, etc.)
• On-the-job training and education allowance
• Holiday allowance and birthday gift vouchers
• Early dismissal on holidays
• Employee recreational & sports activities
• Staff canteen

The job

Qualifications & experience

• Bachelor Degree holder in Public Health, Life Science, Pharmacy, Nursing Administration, Clinical Science, Biology, or medical and health related discipline
• At least 1 years' work experience in a health and wellness capacity within a corporation or insurance company, vendor management or claims experience would be preferred
• Ability to work under pressure and handle tense and stressful situations
• Detailed and organized with excellent time management skills
• High level of integrity and work ethic
• Excellent communication and client-facing skills both verbally and in writing
• Native/fluent written and verbal language skills in English and Cantonese, Mandarin would be preferred
• Proficient in MS Excel, Word, PowerPoint or related office software
• Experience in insurance industry and passes in IQE and IIQE Paper are preferred

Tasks & responsibilities

• Maintain communication with existing medical service providers and ensure policy members’ normal use of medical services
• Manage relationships with community partners e.g. suppliers, network providers, etc., which involves contracts drafting, vendor assessment and vendor list maintenance to ensure optimum service provision
• Responsible to establish and maintain long-term partnership with medical and health vendors to provide health network and value-added services to insurance members
• To work with accident and health claims team and liaise with vendors to investigate complex, suspicious or large amount claim cases
• Monitor and evaluate the performance of network providers and vendors on regular basis to enhance customer experience
• To liaise with underwriting team to draft and design workplace wellness program proposals for insurance solution
• Keep abreast of market's latest updates, including market trends, customer expectations and competitor's performance; conduct quarterly/ regular health trainings to internal stakeholders and channel stakeholders
• Research innovative and customer-centric solution by providing cost-effective health services to assist the insurance product development process
• To maintain collaborative relationships with TPHK colleagues across functions to enable the smooth running and launch of programs and initiatives, including the teams of claims, underwriting, policy admin, digital, CS hotline, L&C
• Establish and enhance procedure guideline and process workflow for health and medical operation efficiency

Interested parties please send your full resume with current salary, expected salary and availability to us by clicking "QUICK APPLY".
All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of six months. 

Please visit our website (https://www.hk.cntaiping.com/eng/) for more information.