Your new role

• Provide first line instrument service support at customer sites, such as corrective and preventive maintenance, installation, hardware and software modification
  
• Provide remote support through Digital Service Solution
  
• Provide professional service training for customers and peers.
  
• Update and communicate service information regularly.
  
• Well documented service information in CRM system
  
• Closely work with cross-functional teams as required to achieve customer satisfaction
  
• Meet service KPIs and participate in continuous improvements
  
• Working as a project member in LAS (Lab Automation System) implementation
  
• Carry out ad-hoc duties as assigned by the supervisor
  
  
  

What you'll need to succeed

• University graduate in Biomedical / Medical Engineering, Electronic Engineering, Electrical Engineering or related discipline
  
• 1-3 years' experience in the medical services field
  
• Willing to work at customer sites, such as hospitals, laboratories, etc…
  
• Proficient in Microsoft Windows OS installation and operation
  
• Knowledge of computer interface and remote diagnostics is a definite advantage
  
• Basic knowledge in IT and networking
  
• Good writing/documentation skills in English
  
• Good command of written and spoken English and Chinese
  

What you need to do now

If you're interested in this role, please send your updated CV to [email protected]