We are currently seeking a high-caliber talentto join our support team as a Senior Quality Assurance Officer.

Your Role:

• Perform as a critical member to support business growth by monitoring customer contacts including phone calls to ensure quality meeting the ageed quality standard
• Identify common issues and make recommendations to management for continuous improvement of our customer service
• Prepare analytical reports for management review
• Recommend QA guidelines for continuous projects and services 
• Perform ad hoc tasks as required 

Work Hours & Location:

• Monday to Friday (09:00am – 06:00pm)
• Mei Foo (near MTR station)

Requirements:  

• Form 5 / DSE Graduate or above with a minimum of 1-2 years’ experience in Quality Assurance 
• Passed IIQE Paper I, II, III will be an advantage 
• Proficiency in MS Office applications 
• Good command in spoken Chinese and basic written English
• Independent and Interpersonal skills
• Strong customer service mindset, assertive and result-oriented 

We Offer:

• 14 days’ paid annual leave
• Discretionary bonus
• Comprehensive medical and dental coverage
• Structured training programme
• Staff discount
• Clear and excellent career path

Application Methods

1️⃣WhatsApp your CV to 9020 1638

2️⃣Click “Apply Now”

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement [link removed]), a copy of which will be provided immediately upon request.