You are going to work in a provider of AI-based platform to develop computer vision applications in Hong Kong. As a Cloud Architect/ Technical Account Manager, you will work closely with Solution team, IT Team, Sales Team within the company to ensure fixed project proposal, product, and solution is available for projects and working properly.

Job Description

• Personalized Customer Relationship Management Locally – Using Cantonese, English, and Mandarin, build and maintain strong, long-term relationships with key stakeholders at customer organizations
• Serve as the primary point of contact for technical issues and escalations
• Identify and recommend solutions to address customers' evolving needs and challenges
• Technical Guidance and Support – Provide expert advice on solution architecture, best practices, and optimization strategies
• Assist customers in designing, deploying, and troubleshooting complex cloud environments
• Conduct regular workshops, trainings, technical reviews, and health checks to ensure optimal performance
• Project Management and Ownership – Collaborate with customers to plan and execute migration, deployment, and expansion projects
• Monitor project progress and provide regular updates to stakeholders
• Take ownership of the projects to ensure on-time delivery
• Thought Leadership – Stay up to date with the latest cloud and AI/ML technologies and industry trends
• Contribute to the development of best practices, industry insight articles, and technical documentation

Job Qualification

• Bachelor’s degree in computer science or relevant disciplines; or equivalent
• 5 years of proven experience as a Technical Account Manager or Cloud Solution Architect, with strong knowledge of cloud IaaS and PaaS products from a major cloud provider
• Proficient in Cantonese, English, and Mandarin for both business and technical communications with local external clients.
• Comprehensive understanding of cloud products such as IaaS basics (VMs, VPC, load balancers, etc.), cloud organization and landing zones, cloud-native technologies like Kubernetes, Prometheus, CI/CD, databases (MySQL, PostgreSQL, MongoDB, RDBMS), big data technologies (data warehousing, data lakes, ETL/ELT, Hadoop, Spark), and AI/ML platforms (MLOps, computer vision, natural language processing, large language models)
• Experienced in working with large enterprises, independent software vendors, and system integrators in industries like e-commerce, media, entertainment, gaming, education, and others
• Proficiency in Cantonese, Mandarin, and English are a MUST
• Immediately available is highly preferred