Responsibilities:

1. Deliver efficient and quality customer service by handling 

customer’s complaint via different channels

1. Supervise the day-to-day activities of the team including but not limited to conducting voice calls, text chat messaging 
2. Monitor and review the performance of the team and ensure compliance with internal and regulatory guidelines 
3. Monitor the capacity to achieve operational efficiency and motivates the team to achieve the service target; seek ways to mitigate the customer stress points 
4. Provide guidance, coaching, on-job training and continuous development opportunities to team members 

Requirement:

1. HKCEE/HKDSE/Degree holder with relevant experience in Insurance/ Banking & Finance/ Hotline service management 
2. Insurance qualification (IIQE)
3. Good command in Chinese, English & Mandarin