Responsibilities:

• Provide round-the-clock helpdesk services for air operators, travel agents, and relevant government bureaus and departments regarding various aviation-related systems.
• Answer queries and handle problems, including on-site troubleshooting and fixing application problems.
• Contact, coordinate, and collaborate with relevant parties to resolve issues.
• Coordinate problem reporting and keep track of progress, providing regular updates to all concerned parties.
• Ensure high levels of customer satisfaction by delivering timely and professional support.
• Monitor infrastructure systems to ensure optimal performance and reliability.

Qualifications:

• Associate Degree / Higher Diploma in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support or helpdesk role, preferably in the aviation industry.
• Understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Proficiency in handling issues from airlines and ground handling agents.
• Familiarity with the operations of airports, airlines, and ground handling.
• Exceptional communication skills, both written and verbal, in English, Putonghua, and Cantonese.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Willingness to work in shifts