Benefits

• 20 days Annual Leave
• Double Pay & Discretionary Bonus
• Five-day work week
• Bank holidays
• Medical insurance
• Dental Allowance and Life insurance
• Employee Caring Program
• Learning & Development Sponsorship
• Marriage leave
• Flexible working arrangements

Responsibilities

1. Cleaning Operations

• Oversee and manage the cleaning activities across designated region (districts within HK)
• Responsible for cleaning team to manage cleaning contractors, effectively leading the operational delivery of all cleaning service & improving cleaning standards
• Ensure the day-to-day cleaning meets the specification 
• Review work schedules when necessary   
• Establish standard checks and balances like work schedules, material and equipment list, training records etc. 
• Provide training assistance where required to ensure best practise cleaning methods are performed
• Check on Cleaning Contractor KPI: ensuring established standards are maintained
• Prepare regular reporting on productivity benchmarking   

2. Pest Control Operations

• Oversee the day-to-day operations of the contractors across designated region (districts within HK)
• Ensure the day-to-day pest control to meets the food safety and client's specification                 
• Manage the contractors from end to end including service and price                                    
• Manage the day-to-day escalations from various stakeholders to provide a high-quality service through sound resolutions in line with contractual scope                              
• Inspect buildings and premises for signs of pests or infestation & pest issues & Determine the type of treatment 
• Provide technical assistance relating to pest control services when required                                                            
• Assist in Pest Control checking on PCO services and reporting discrepancies                            
• Provide regular reporting on productivity benchmarking & pest issues reporting
• Checking on PCO KPI ensuring established standards are maintained   

2. Cost Management

• Support Head of Department to manage the leaning, Pest Control PPM and Ad-Hoc Budget
• Deliver cost savings through job costings, productivity improvements and rationalisation of procedures and processes                     
• Check on the standing orders including mop colour, uniform, work permits, janitor trolley

3.OH&S

• Monitor & Ensure OH&S compliance through correct application and implementation of OH&S policies and procedures
• Report all workplace safety hazards to the Facilities Manager
• Ensure Cleaning Leading Hands are conducting daily Toolbox talks with Cleaning team members

4.Team Leadership

• Provide leadership to the cleaning services team by:
  • Ensuring the team understand performance targets and goals
  • Reinforcing quality and customer service standards
  • Ensuring that team members are properly trained for their roles
  • Providing direct coaching and support to Leading Hands
  • Providing real-time feedback on team member performance
  • Assisting in recruitment activities
  • Identifying and resolving workplace problems, including tardiness or absenteeism
  • Addressing any disciplinary issues with the support of the HOD and HR
  • Addressing any grievances raised by team members, escalating to the HOD where appropriate
  • Support HOD to communicate with relevance stake holders on cleaning activities progress

5.Quality and Standards

• Ensure that problems and process breakdowns are fully examined and that improvements are integrated into relevant work processes.
• Establish an environment that encourages continuous improvement and quality outcomes.
• Identify new ways to deliver upgrades in quality and service.

Requirements

• Degree/Associate Degree/Higher Diploma or above in Business Administration/ Facility/ Property Management or related disciplines is preferred
• Cleaning Operations Management Certificate is preferred
• Driving licence is preferred
• Minimum of 5 years’ experience in cleaning/food service industries is essential
• Minimum of 5 years’ supervision experience of dynamic team in customer service industry is essential
• Proven high level of customer service and management skills across diverse team/skill set is essential
• Strong working relationship with key stakeholders in busy environment is essential
• Proven experience in managing ‘hard floor’ clean environment is preferred
• Staff and Roster management experience is preferred
• Excellent interpersonal and communication skills
• Proficient in verbal & written English and Cantonese / Mandarin
• Intermediate to advance in Microsoft Office (Word, Excel & Outlook) is essential
• Occasionally conduct night inspection is required

Interested parties please send application together with full resume and expected basic salary & annual package.
Personal data collected will be used for recruitment purposes only.

Company Overview

City know that our team of highly skilled people is the driving force behind our success and growth. Quite simply, our people are our greatest asset or, as we’re proud to say, “Our People Are the Soul of Our City”.

When you join City, you’ll join more than 12,000 customer-focused team members located across five continents. All our team members are dedicated to our goal: to work collaboratively with our partners to deliver long-term tailored business solutions.

We’re a fast-growing company with opportunities across the full spectrum of facilities management.

City will offer a workplace where you will feel supported, offers a rewarding career and recognises and rewards successful performance. 

When City partner with our clients, we become part of their business, rather than just an extension of it. Through our 100% transparency model, we offer a new way of doing business that delivers long-term cost savings and benefits.

We foster a culture of collaboration and open dialogue, and take the time to understand our clients brand, priorities and goals. City also has the global reach and innovative expertise to drive better outcomes for our clients.

For more about us, please visit www.cityholdings.asia