Responsibilities:

• Conduct investigation on customer comments and complaints in accordance with the established complaint handling procedures.
• Conduct verbal communications and prepare written reply to customer complaints.
• Maintain a clear and comprehensive comment database.
• Prepare monthly and quarterly complaint reports.
• Assist Customer Services Manager to identify potential issues/problems in operations proactively and suggest enhancement actions.
• Perform related customer service duties as required.
• Assist in ad-hoc duties as assigned.

Requirements:

• Form 5 or above.
• Minimum 2 years working experience in customer services, with exposure in travel industry is an added advantage.
• Analytical mind and problem solving skills.
• Good communication and presentation skills.
• Good command of written and spoken English and Chinese.
• Able to work under pressure and independently without supervision.
• A good team player with integrity, initiative, enthusiasm and customer focus.
• Practical knowledge in MS applications and Chinese Word Processing (速成/倉頡).

We offer attractive remuneration to qualified candidates. Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to our Human Resources Development. Thank you.

Please visit us at http://www.egltours.com for job details.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.