Company Overview:
We are a leading technology information company based in Hong Kong, dedicated to providing innovative and effective technology solutions to our clients. We are looking for a dedicated and customer-oriented Customer Service Representative to join our team.
 

Job Responsibilities:
1）Handle customer inquiries and provide accurate and timely information.
2）Resolve customer issues and complaints in a professional and efficient manner.
3）Maintain a high level of customer satisfaction by delivering excellent service.
4）Assist customers with product usage, troubleshooting, and technical support.
5）Process orders, returns, and exchanges according to company policies.
6）Collaborate with other departments to ensure customer needs are met.
7） Keep accurate records of customer interactions and transactions.
8） Continuously seek to improve service quality and customer experience.
 

Job Requirements:
1）High school diploma or higher education.
2） At least 1 year of experience in customer service or a related field.
3） Strong communication and interpersonal skills.
4） Excellent problem-solving abilities and attention to detail.
5）Ability to work well under pressure and handle challenging situations.
6）Proficiency in using customer service software and tools.
7）Fluent in both written and spoken English and Chinese.

 Company Benefits:
1） Competitive salary and benefits package.
2）Comprehensive training and career development opportunities.
3） Friendly and supportive work environment.
4）Regular team-building activities to foster team spirit.